Bob and I got to LaGuardia and subsequently the Avis counter only to discover that they did not have the Lincoln crossover that Bob had SPECIFICALLY requested and CONFIRMED for that evening. That and some completely inept costomer service made Bob a very unhappy young man. Fortunately, some frowning and irritation and sharp comments on Bob’s part seems to have gotten us a sweet Cadillac STS. Hadn’t been in one until this weekend. Super ride, very comfortable. GPS was iffy, but it may have been nerfed by Avis.